"Those who think highly of Who Moved My Cheese? will find this book especially
valuable as they attempt to understand why so many people create their own problems, are unable to see that they are creating
their own problems, and then resist any attempts by others to help them stop this disruptive cycle.
"The authors create a hypothetical situation in which a recently hired senior-level executive, Tom Callum, is settling
into his new duties at Zagrum Company. He is surprised to learn that part of his orientation involves understanding what is
identified to him as "the box." As revealed in the narrative which develops (Tom is the narrator), self-betrayal occurs when
we fail to do what we know we should do. Rather than accept responsibility, we blame someone else. As this pattern of self-deception
continues, we begin to see the world in a way that justifies us. As a result, whether we realize it or not (probably not),
we find ourselves in "the box."
"It is important to understand that the box is not a fixed enclosure. People haul it around wherever they go, from
one situation to the next, indeed from one job to the next, and from one marriage to the next. At the end of the business
day, they take it home with them. I like the box metaphor because it correctly suggests enclosure and captivity. But in a
sense, the box also resembles apparel. A raincoat, for example.
"Those who are in the box should have two separate but related objectives: Get out of the box and then stay out
of the box. How? Good question. Through their skillful presentation of various conversations between and among Tom and his
associates at Zagrum Company, the authors answer that question by offering several specific suggestions. It would be inappropriate
for me to reveal them now.
"But think about it. How many times have you been in this situation? You know what you should do for another person
but you don`t do it. This is self-betrayal. (Sound familiar?) Then you devise all manner of self-justifications. Perhaps you
have said something to the effect that "It's not my job" or "It's not my responsibility" or "It wouldn't make any difference
to her anyway" or "He got what he deserves." This is self-deception.
"By the end of the book, Tom has completed Phase 1 of what the authors identify as a three-phase Results System™
and we have accompanied him each step of the way. The book ends with much of his personal growth yet to be completed.
"At this point, I offer a word of caution: Please do not conclude that this brief commentary reveals everything
you need to know about this remarkable book. I urge you to obtain a copy immediately and read it, then re-read it. It can
be valuable to your understanding of why so many people create their own problems, are unable and/or unwilling to see that
they are creating their own problems, and then resist any attempts by others to help them stop creating those problems.
"This book will be even more valuable if you are among them...the "so many people." "